Returns and refunds
If you placed and order and you are not satisfied with it, you can request a return within 14 days after the delivery.
- Fill in the form at the page “Contact us” with all the information required, indicating the reason and the item/items you want to return.
- Once your request is received, if approved, you will get a confirmation email with all the instructions about further steps.
Arav Srl reserves the right to reject returns of items with missing labels and/or defects.
In case of return of damaged items, you will not be charged of any return fee.
Items cannot be changed but only returned.